Frequently Asked Questions

Android devices allows you to set a data warning threshold, usually is set at 2Gb but can be customized. Don't confuse the warning threshold with the real data amount you have. You can check the real available data and the consumed data from your panel.

An eSIM functions as a digital substitute for a physical nano-SIM, enabling you to set up a cellular plan through your carrier without necessitating a physical SIM card.

The activation process for your eSIM involves three straightforward steps: 1) Pick your preferred destination 2) Opt for a suitable data plan 3) Scan the provided QR code with your phone.

While a physical SIM entails a small chip inserted into your device, an eSIM offers a digital alternative for activating a carrier's cellular plan, eliminating the need for a physical nano-SIM.

To verify eSIM compatibility, refer to our dedicated page listing supported devices.

The Roaming setting tells your phone if can use internet outside your country. This is why you need to turn it OFF on your primary SIM and turn it ON only on our eSIM. Some Android phones doesn't allow to enable roaming only on the eSIM, so you need to enable it globally and make sure you are using our eSIM for data (you can see it in your phone settings).

Yes, the eSIM needs the roaming settings to be enabled. On iPhone devices you can enable it by going to Settings > Cellular > Cellular Data Options > Roaming > Voice & Data. On Android devices you can enable it by going to Settings > Network & Internet > Mobile Network > Advanced > Roaming. IMPORTANT: Make sure to enable the roaming settings ONLY on the eSIM, not on your main SIM, otherwise you will incour in roaming fees.

Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".